No. Guest checkout is available. Creating an account can make it easier to view eligible order history and manage customer information.

Use the Order Tracking page and follow the email-verification or one-time-access process. For security, NONSEEN does not display order details based only on a guessed order ID.

Contact Customer Care as soon as possible at help@nonseen.com. We cannot guarantee a change or cancellation after fulfillment begins or a shipping label is created.

All prices on the EN storefront are displayed and charged in USD, unless checkout explicitly states otherwise.

The payment methods currently available are shown at checkout.

Charges from our store will appear as NONSEEN on your card or bank statement. Contact Customer Care at help@nonseen.com if a charge is not recognized.

Payments are processed using Stripe or another payment provider identified at checkout. NONSEEN does not receive or store a customer’s full card number through the standard Stripe checkout flow.

See the Shipping Policy for the full regional country list (North America, Europe, Middle East, and Asia Pacific). Checkout remains authoritative if a destination is temporarily unavailable.

• Order processing: 1–3 business days
• Estimated carrier transit: 2–7 business days
• Typical total: most orders arrive within approximately 3–10 business days after the order is placed

Delivery estimates are not guarantees. Customs, remote destinations, weather, carrier capacity, and holidays may cause delays. Preorders follow the product-specific schedule.

• United States: USD 8 under USD 150; complimentary at USD 150+
• International excluding the United States and South Korea: USD 20 under USD 150; complimentary at USD 150+

Free-shipping eligibility is based on merchandise subtotal after discounts and before taxes. South Korea is excluded from the EN/global storefront shipping destinations.

U.S. orders are shipped Delivered Duty Paid (DDP); import duties and applicable import taxes are included, and sales tax is calculated at checkout where required.

For destinations outside the United States and South Korea, import duties, taxes, brokerage fees, and local authority charges are the recipient’s responsibility unless explicitly shown at checkout.

All returns require prior authorization. Contact help@nonseen.com within 14 calendar days of confirmed delivery. After approval, NONSEEN provides the designated return address and instructions. Do not ship without authorization.

Eligible cosmetic/personal-care products must generally remain unopened, unused, sealed, and in original packaging, unless the item is defective, damaged, or incorrect.

Eligible apparel must generally be unworn, unwashed, unaltered, and have original tags attached.

• Defective / damaged / incorrect: NONSEEN pays
• Change of mind / size / color: customer pays

Once an approved return is received and inspected, NONSEEN initiates the refund within 5 business days. Your bank or card issuer may require an additional 5–10 business days to post it.

Ingredients for cosmetics and material/care details for apparel are provided on the relevant product page. Do not purchase or use a product if required information is missing; contact Customer Care.

Use the product description, ingredients or materials, options, and care information shown on the relevant product page. If required information is missing, contact Customer Care before purchasing.

Who operates NONSEEN? VYAQ, Inc. operates the NONSEEN brand and store.

Email: help@nonseen.com Phone: +1 (310) 460-7950 Customer Care hours: Monday–Friday, 10:00 AM–5:00 PM PT

We aim to respond within 1 business day, excluding weekends and public holidays.