1. Scope
This Privacy Policy explains how VYAQ, Inc., doing business as NONSEEN (“NONSEEN,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with the EN website, orders, accounts, customer support, and related services.
This website and the NONSEEN store are operated by VYAQ, Inc. under the NONSEEN brand.
Effective date: July 15, 2026 Last updated: July 15, 2026
2. Information we collect
Depending on how a customer uses the service, we may collect:
Information provided directly
- name
- email address
- phone number
- shipping and billing address
- account information
- order and return information
- customer-support communications
- marketing preferences
- product reviews or survey responses, if enabled
Payment information
Payment information is processed by Stripe or the payment provider identified at checkout. Through the standard Stripe flow, NONSEEN does not receive or store the customer’s full card number.
Information collected automatically
- device and browser information
- IP address
- pages viewed and actions taken
- referral and campaign information
- cookies or similar technologies
- security, fraud-prevention, and access logs
Analytics and advertising technologies
Where enabled and permitted, we may use:
- Google Analytics 4 (GA4)
- Meta pixels / advertising tools
- TikTok pixels / advertising tools
These tools are intended to operate in a consent-aware manner. Non-essential analytics or advertising technologies should load only after an appropriate consent or preference choice where required by law.
3. How we use information
We may use personal information to:
- provide and fulfill orders
- process payments, refunds, returns, and shipping
- create and manage accounts
- provide order tracking and customer support
- secure the site and prevent fraud
- comply with law and enforce agreements
- improve products, services, and site performance
- send transactional messages
- send marketing messages where permitted and consented to
- measure campaigns where legally permitted
4. How we disclose information
We may disclose information to service providers that help operate the business, such as:
- payment processors (including Stripe)
- commerce-platform and hosting providers
- shipping, logistics, and customs providers
- customer-support and email providers
- fraud-prevention and security providers
- analytics and advertising providers (GA4, Meta, TikTok) when enabled and consented to where required
- professional advisers and authorities where legally required
We do not sell personal information for money. Advertising measurement and remarketing activity may still constitute “sharing” or a similar concept under some US state privacy laws; customers may have rights to opt out where those laws apply.
5. Cookies and similar technologies
The site may use essential cookies for authentication, cart, security, localization, and checkout.
Analytics or advertising cookies associated with GA4, Meta, and TikTok are used in a consent-aware way where required. Where required, NONSEEN will request consent or provide opt-out controls.
6. Payments
Stripe may process payment and fraud-prevention information under its own privacy practices. Customers should not submit full payment-card information by email or through customer-support forms.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described, including order fulfillment, customer support, accounting, fraud prevention, dispute handling, and legal compliance.
8. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure.
Passwords and access tokens must not be stored or logged in plaintext.
9. International data transfers
Information may be processed in countries other than the customer’s country. Where required, appropriate safeguards will be used.
10. Privacy rights
Depending on location and applicable law, customers may have rights to request access, correction, deletion, portability, restriction, or objection, and to withdraw consent.
Requests may be submitted to help@nonseen.com. We may verify identity before completing a request.
11. Marketing choices
Customers can unsubscribe from marketing emails using the link in the message or by contacting us at help@nonseen.com.
Transactional messages about accounts, orders, security, shipping, and refunds are not marketing communications.
12. Children
The service is not directed to children under 13, and we do not knowingly collect personal information from children in violation of applicable law.
13. Third-party links
Third-party websites and services have their own privacy practices. NONSEEN is not responsible for those practices.
14. Changes to this Policy
We may update this Policy and will post the revised effective date and last-updated date. Material changes may be communicated through additional notice where required.
15. Contact
Legal entity: VYAQ, Inc. Public brand: NONSEEN Privacy / support email: help@nonseen.com Support phone: +1 (310) 460-7950 Customer Care hours: Monday–Friday, 10:00 AM–5:00 PM PT Response time: We aim to respond within 1 business day, excluding weekends and public holidays. A physical mailing address is not published on this website.
Effective date: July 15, 2026 Last updated: July 15, 2026